This Privacy Policy describes how Ashford Growth handles personal information when you visit our website, contact us, request a Growth Audit, enquire about our services or otherwise communicate with us.
Who we are
Ashford Growth provides digital strategy, digital marketing, branding and creative, web development, and AI and automation services.
For the purposes of applicable data protection law, Ashford Growth is responsible for determining how and why personal information collected through this website is used.
Information we may collect
The information we collect depends on how you interact with us. It may include:
Name, email address, telephone number and preferred contact method.
Company name, website address, job title and information about your organisation.
Services you are interested in, business challenges and other details you choose to provide.
Information such as browser, device, IP address and website interactions where collected through permitted website technologies.
How we collect information
We may receive personal information directly from you when you:
- submit a Free Growth Audit request;
- complete a website enquiry or contact form;
- email or telephone us;
- communicate with us about a potential project;
- become a client or business contact; or
- choose to receive marketing communications.
Certain technical information may also be collected automatically when you use the website, subject to applicable cookie and consent requirements.
How we use your information
We may use personal information to:
- respond to enquiries and Growth Audit requests;
- understand your business requirements and the services that may be relevant;
- communicate with prospective and existing clients;
- prepare, discuss and manage proposals or projects;
- manage our customer relationship and sales process;
- operate, maintain and improve our website and digital services;
- protect our website, systems and business from misuse or security threats;
- comply with legal, regulatory, accounting or business record requirements; and
- send marketing communications where we have an appropriate basis to do so.
Lawful bases for processing
Depending on the circumstances, we may rely on one or more of the following lawful bases when processing personal information.
Where you have actively agreed to a particular use of your information, such as optional marketing communications.
Where processing is necessary to take requested steps before entering into a contract or to perform an agreement with you.
Where processing is reasonably necessary to operate and develop our business, respond to enquiries, manage relationships or protect our services, provided those interests are not overridden by your rights.
Where we need to process information to comply with an applicable legal or regulatory requirement.
Website forms and CRM
Ashford Growth uses HubSpot to support website forms, enquiry management and customer relationship management.
When you submit information through a HubSpot-enabled form, including our Free Growth Audit form, the information you provide may be transferred to and stored within our HubSpot CRM account so that we can review your enquiry, communicate with you and manage relevant follow-up.
HubSpot acts as a technology provider and may process personal data on our behalf in accordance with its applicable contractual and data protection arrangements.
Marketing communications
Where you choose to receive marketing information, we may send occasional insights, updates or information about Ashford Growth services.
Marketing consent is separate from submitting an enquiry. You do not need to agree to marketing communications in order to request a Growth Audit or contact us about our services.
You can unsubscribe from marketing communications at any time using an unsubscribe option provided in the communication or by contacting us at info@ashfordgrowth.com .
Cookies and website technologies
Our website may use cookies and similar technologies that are necessary for website functionality, help us understand website use, support forms or enable other features.
Where consent is required for non-essential cookies, those technologies should only be used in accordance with the choices made through the website's cookie controls.
Read our Cookie Policy ↗Who we may share information with
We do not sell personal information to advertisers.
We may share information where reasonably necessary with trusted organisations that help us operate our business, such as:
- CRM, form and customer-management providers;
- website hosting, maintenance and technology providers;
- email and communication providers;
- analytics or website-service providers where lawfully enabled;
- professional advisers such as accountants or legal advisers where necessary; and
- regulators, courts, law enforcement or other parties where disclosure is legally required.
Service providers handling personal information on our behalf are expected to use it only for the relevant service and subject to appropriate data protection obligations.
International data transfers
Some technology providers we use may process or make personal information accessible from countries outside the United Kingdom. For example, cloud and CRM providers may operate internationally.
Where an international transfer requires additional protection, the relevant provider or arrangement should use an applicable lawful transfer mechanism or other recognised safeguard under data protection law.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any related legal, accounting, contractual or legitimate business requirements.
The appropriate retention period may depend on factors including:
- the nature of our relationship with you;
- whether an enquiry develops into a client relationship;
- the reason the information was collected;
- legal or record-keeping requirements;
- whether there is an ongoing dispute or claim; and
- whether you have withdrawn marketing consent.
Information that is no longer required should be deleted, anonymised or otherwise dealt with appropriately.
Your data protection rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:
Ask for information about personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask for deletion where the relevant legal conditions apply.
Ask us to limit certain processing in appropriate circumstances.
Object to certain processing, including direct marketing.
Request eligible information in a portable format where the right applies.
Withdraw consent at any time where consent is the basis for processing.
To make a privacy request, contact us using the details at the end of this policy. We may need to confirm your identity before acting on certain requests.
Information security
We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet, email or electronic storage system can be guaranteed to be completely secure, so information submitted online is provided with that inherent risk.
Children's information
Ashford Growth's website and services are intended for businesses and professional users and are not directed toward children.
We do not intentionally seek to collect personal information from children through our business enquiry process.
Third-party websites
Our website may contain links to third-party websites or services. Their privacy practices are controlled by the relevant third party, not Ashford Growth.
We encourage you to review the privacy information provided by any external website or service you choose to use.
Questions and complaints
If you have a concern about how we handle personal information, please contact us first so that we have an opportunity to review the matter.
If you are in the United Kingdom, you also have the right to raise a data protection complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Visit the Information Commissioner's Office ↗Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal obligations.
The latest version will be published on this page and the "Last updated" date will be revised where appropriate.
Contact Ashford Growth.
For questions about this policy or the personal information we hold, contact us using the details below.